F.A.Q.
Where are you based?
Near to Cambridge UK.
Do you ship internationally?
I am starting to offer shipment to USA.
Please be aware that this process is new to me and there may be some initial hiccoughs. I will do my best to do what is necessary but I am unable to be responsible for delays and extra costs at customs.
If issue do occur I will do my best to sort them. Please be patient and let's keep the lines of communication open so I can learn this process. Thank you.
What are my payment options?
My website is hosted with Shopify which offers a variety of familiar secure payment options.
When will I receive my order?
I try to process your order within 2 working days. Post is via Royal Mail Tracked 48 service for UK so you can expect to receive your order within approximately 4-6 working days.
For USA, post is via Royal Mail International Tracked whose website says delivery can be within 6-7 business days. Please be aware that international shipping may be subject to delays at customs.
How will my order be packaged?
I ship in card backed envelopes, C4 or C5
Can I return an original artwork if I change my mind?
Yes.
Please contact me via email within 30 days upon receiving your item. You are responsible for the shipping charges when returning an unwanted item. When the item is back with me, in its original condition, I will issue a full refund, minus any shipping costs.
If the item is returned due to some fault on my part, I will take care of the return shipping cost.
What happens if an item is damaged during shipping?
I pack with the best care I can, using card envelopes and cellophane sleeves. If any damage to the package is due to fault on my part, I will of course do my best to replace the item or issue a refund. Please email me as soon as possible with details and photographs of any damage.
If the package was mishandled by the postal service, we may be eligible for compensation. Please email me as soon as possible with details and photographs so we can investigate further.
Product details say 'found paper'. What is found paper?
I define found paper as any type of pre-used paper. Typically I like to use newspaper, envelope paper, paper bag paper, book page paper and packaging paper.
If the artwork is created on more fragile paper, typically the found papers, I will often attach these onto the surface of thicker pieces of paper or card, slightly larger than the artwork itself. This gives stability to the artwork but also the impression of having a mount or mat board surround. You can then choose to frame these pieces with or without a mount or mat board.
How can I contact you?
Please email me helen@helenhoughton.com or via the contact page
All artwork remains ©Helen Houghton 2025